IICRC Certified · 24/7 Emergency Dispatch(855) 229-9998
Aqua-Pro Restoration
IICRC-Certified Water Damage Restoration

Water Damage. Rapid Response. Complete Dryout.

24/7 emergency extraction, structural drying to IICRC S500 standards, and moisture documentation that supports insurance claims. All 5 boroughs, Long Island, NJ & CT.

Water damage gets worse within 48 hours. Mold risk begins. Call (855) 229-9998 — we respond 24/7.

What We Do

Water Damage Restoration Services

Emergency Water Extraction

Truck-mounted and portable extraction equipment removes standing water from all floor types and materials. 24/7 response.

Structural Drying

Industrial air movers and dehumidifiers dry walls, floors, and ceilings to IICRC S500 standards. Monitored daily until complete.

Moisture Mapping & Documentation

Calibrated moisture meters and thermal imaging document affected areas before and after drying — essential for insurance claims.

Source Identification

We find the leak or failure source and document it — pipe failure, appliance supply line, roof penetration, or condensation line.

Mold Assessment & Prevention

Post-water damage mold assessment to confirm no secondary growth. Antimicrobial treatment applied to affected surfaces where warranted.

Contents Protection & Pack-Out

Furniture, documents, and personal contents moved, inventoried, and protected or packed out to prevent additional damage.

Our Restoration Process

A documented, systematic approach every time

1

Emergency Response & Assessment

We arrive, assess the extent of water intrusion, identify the source, and document existing conditions with photos and moisture readings before any work begins.

2

Extraction & Containment

All standing water is extracted. Contents are protected or moved. We establish containment where cross-contamination is a risk (sewage backup, Category 3 water).

3

Structural Drying to Standard

Air movers and dehumidifiers are placed per IICRC S500 protocol. Moisture readings are documented daily until all materials return to acceptable moisture content.

4

Documentation & Close-Out

Final moisture readings confirm complete dryout. Full documentation package provided — scope, photos, daily logs — for insurance, property management, or compliance records.

24/7

Emergency Response

IICRC S500

Water Damage Drying Standard

15+ Yrs

NYC Restoration Experience

Insurance Documentation

We provide the documentation insurance carriers require: itemized scope, pre/post photographs, daily moisture logs, and dryout certification. Our records are organized for adjuster review from day one.

  • Scope of work with affected area diagram
  • Pre/post moisture readings by material
  • Daily drying log with equipment placement
  • Photo documentation throughout
  • Final dryout certification

NYC & Multifamily Specialists

NYC water damage often affects multiple units across floors. We coordinate with building management, handle multi-unit access, and document each affected area separately for clean insurance and landlord-tenant records.

  • Multi-unit and floor coordination
  • Building management communication
  • Separate documentation per unit
  • Tenant-occupied space protocols
  • Property manager escalation support

NYC Landlords & Property Owners

Also Handle HPD Water Violations

Water damage in a rental unit often triggers HPD violations. We handle both the restoration and the violation closeout documentation.

HPD Water Violation Help →

Common Questions

Water Damage Restoration FAQ

Within 24–48 hours. After 48 hours, mold growth becomes significantly more likely and structural materials begin to degrade. We respond 24/7 and begin extraction and drying as quickly as we can safely access the space.
Not if it is addressed quickly and completely. Mold requires moisture to grow — rapid extraction, thorough drying, and moisture verification are the defense. We document moisture readings throughout the drying process to confirm complete dryout before the job is closed.
Most homeowner and commercial property policies cover sudden and accidental water damage (burst pipes, appliance failure, roof leaks). Flooding from external water typically requires separate flood coverage. We provide itemized documentation — photos, moisture logs, scope of work — to support your insurance claim.
We use calibrated moisture meters and thermal cameras to establish pre-drying baselines and monitor progress throughout the job. Drying is not complete until moisture readings return to normal dry standards for each material type. We document all readings so you have a defensible record that dryout was achieved.
Yes. We routinely work in occupied homes, apartments, and commercial buildings. We coordinate access with property managers and residents, contain the work area, and minimize disruption throughout the drying process.
In NYC multifamily buildings, the most common sources are burst or leaking pipes, failed washing machine hoses, dishwasher overflows, HVAC condensation lines, and roof or terrace leaks. We identify the source as part of every water restoration job.

Get Help Now

Water Damage Response Starts Here

Every hour matters. Call for 24/7 emergency dispatch or fill out the form for a same-day assessment. We serve all 5 boroughs, Long Island, NJ, and CT.

Call (855) 229-9998

✓ 24/7 Emergency Response

✓ IICRC-Certified Technicians

✓ Insurance Documentation Included

✓ NYC, Long Island, NJ & CT

For immediate emergencies, call (855) 229-9998

Water Damage? We Respond 24/7.

IICRC-certified extraction and drying. Insurance documentation included.