Frequently Asked Questions...
We’ve answered the most common questions about our restoration services, response times, and processes so you can get the help you need—fast.
FAQ 1: How quickly can you respond to an emergency?
A: We’re available 24/7 and can usually arrive within 60–90 minutes anywhere in NYC.
FAQ 2: What should I do first if I have water damage?
A: Turn off the water source if possible, then call us right away. The faster we respond, the more we can save.
FAQ 3: Do you work with insurance companies?
A: Yes, we work directly with most major insurance providers and can help guide you through the claims process.
FAQ 4: How long does the restoration process take?
A: It depends on the extent of the damage, but most jobs take anywhere from a few days to a week. We’ll give you a clear timeline after inspection.
FAQ 5: Is your team certified?
A: Absolutely. Our technicians are IICRC-certified and trained to handle all types of water damage professionally and safely.
FAQ 6: Can you remove mold too?
A: Yes, if there’s mold present, we handle that too. We’ll assess and fully remediate any mold growth caused by the water damage.
FAQ 7: Will my property be completely dry?
A: Yes. We use commercial-grade drying equipment and moisture meters to ensure your space is fully dried and safe.
FAQ 8: What should I do immediately after a fire in my property?
A: Ensure everyone is safe and call emergency services first. Once the fire is out and the property is secure, contact us right away—we’ll assess the damage, begin cleanup, and work with your insurance company to restore your property as quickly as possible.
FAQ 9: Can plumbing issues really cause water damage in my home or business?
A: Yes. Even small plumbing issues like leaky pipes, dripping faucets, or clogged drains can quickly escalate into major water damage if left untreated. At Aqua Pro, we not only repair the plumbing problem but also inspect for hidden leaks and restore any water-related damage to prevent mold and structural issues.
FAQ 10: Why choose Aqua Pro for both plumbing and water damage restoration?
A: Aqua Pro is your one-stop shop in the tri-state area for plumbing repairs and full water damage restoration. By handling both services under one roof, we ensure nothing is overlooked. Our certified technicians provide fast response times, complete assessments, and seamless solutions that save you time, money, and stress.
