24/7 Water Damage Restoration on Long Island & in NYC
Burst pipe, flooded basement or sewage backup? A real person answers day or night, and an IICRC-certified crew comes out to stop the damage, dry your property and document everything for insurance.
Melville, NY · Long Island · NYC · Hudson Valley
★★★★★ 5.0 · 44 Google reviewsSince 2004 · IICRC-certified
Crews on call now· Nights, weekends & holidays
What happened?
Pick your situation for what to do right now, or just call, we'll walk you through it.
Burst or frozen pipe
Shut the main valve, then call. We extract and dry fast.
Flooded basement
Storm water, sump pump failure or groundwater.
Sewage backup
Category 3 water. Stay out and call for cleanup.
Leak from upstairs
NYC apartments, co-ops and condos.
Hidden leak
Stains, musty smell or a high water bill.
Mold
Containment, removal and the moisture source fixed.
Fire & smoke damage
Soot, odor and the water used to put it out.
HPD violation (landlords)
Water, mold and fire violations cleared in NYC.
How it works
Call and a person answers
Day or night at (516) 620-5400. Tell us what happened and we dispatch a crew.
We stop the damage
Find the source, extract standing water and protect your belongings.
Dry, document, restore
Commercial drying to IICRC standards, with moisture logs and photos for your insurance claim.
Why New York homeowners call Aqua-Pro
- Since 2004
- Over 20 years restoring homes and businesses in New York.
- IICRC-certified
- WRT, ASD and AMRT certified technicians.
- 24/7 dispatch
- Nights, weekends and holidays. Water doesn't wait.
- Insurance-ready
- Photos, moisture readings and an itemized scope for your adjuster.
Large repair? Financing is available
What customers say
★★★★★ 5.0 average from 44 Google reviews
“My house flooded and Victor answered my call at 2 am. They came right away, pumped out all the water, and dried everything with their machines. The service was excellent.”
“They did an excellent job cleaning up after our pipe burst. From water extraction to drying and dehumidifying, every step was handled with care and attention to detail.”
“If you need water damage service, look no further. Responsive, prompt, professional, knowledgeable and extremely kind. Mr. Victor and team, we cannot thank you enough.”
“Aqua-Pro Restoration did an amazing job cleaning up a flood in my kitchen that had leaked into my basement. By the time they were done, you'd never know there had been any water damage.”
“AquaPro Restoration recently completed fire damage cleanup at my home. They handled everything from smoke and soot removal, Victor and the team were outstanding.”
“Our store suffered major water damage after a sprinkler malfunction. These guys worked overnight to get us back up and running. Efficient and reliable service!”
Water damage restoration near you
From our Melville base we cover Long Island, all five NYC boroughs and the Hudson Valley, plus parts of New Jersey and Connecticut.
- Nassau CountyMassapequa · Oyster Bay
- Suffolk CountyMelville · Huntington
- Westchester CountyNew Rochelle · White Plains
- BrooklynPark Slope · Flatbush
- QueensJamaica · Flushing
- The BronxFordham · Pelham Bay
- ManhattanUpper West Side · Upper East Side
- Rockland CountyNyack · Valley Cottage
- Orange CountyMiddletown · Newburgh
- Dutchess CountyRhinebeck · Dover Plains
Common questions
- What should I do first when I find water damage?
- Stop the water if you can (shut the main valve), turn off power to wet areas if it is safe to reach the breaker, move valuables out of the water and take photos before anything is cleaned up. Then call a restoration company, drying should start within 24–48 hours to prevent mold.
- Does homeowners insurance cover water damage?
- Sudden and accidental damage such as a burst pipe or appliance leak is usually covered. Flooding from outside and long-term leaks often are not. We provide the photos, moisture readings and itemized scope adjusters ask for.
- How long does it take to dry out a house?
- Most jobs take 3–5 days of professional drying with commercial dehumidifiers and air movers. We check moisture daily and only finish when readings confirm the structure is dry.
- What areas do you serve?
- We are based in Melville, NY and serve Nassau and Suffolk counties, all five NYC boroughs, Westchester, Rockland, Orange and Dutchess counties, plus parts of New Jersey and Connecticut.
- Are you available at night and on weekends?
- Yes. We answer and dispatch 24 hours a day, 7 days a week, including holidays. Call (516) 620-5400.
More answers on our FAQ page.
Water in your home right now?
Calling is fastest, a person answers 24/7. Or send the form and we'll call you back.
(516) 620-5400- 555 Broadhollow Rd, Suite 305, Melville, NY 11747
- Open 24 hours, 7 days a week