IICRC Certified · 24/7 Emergency Dispatch(855) 229-9998
Aqua-Pro Restoration
Crime Scene, Trauma & Biohazard Cleanup — NYC

Scene Released. We Handle What Comes Next.

24/7 discreet response for blood, trauma, unattended death, and biohazard contamination. OSHA bloodborne-pathogen protocols. Documentation for insurance carriers and property records. All 5 boroughs.

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Important: Police and EMS do not perform cleanup after a scene is released. The property owner is legally responsible for arranging professional remediation.

What We Handle

Crime Scene & Biohazard Remediation Services

Blood & Trauma Scene Cleanup

Full decontamination of blood and bodily fluids under OSHA bloodborne-pathogen protocols. Surfaces, porous materials, and structural components addressed.

Unattended Death & Decomposition

Advanced protocols for unattended death situations with decomposition — including deep decontamination of porous materials and specialized odor elimination.

Biohazard Decontamination

Comprehensive decontamination for biohazardous conditions in residential, commercial, and mixed-use properties across all five boroughs.

Regulated Waste Disposal

Biological waste properly segregated, packaged, and disposed of per applicable regulations. Disposal manifests provided as part of the documentation package.

Odor Elimination

Odor treatment is part of full decontamination — not an add-on. HEPA filtration, thermal fogging, and ozone treatment used as appropriate for the situation.

Insurance & HPD Documentation

Scope of work, pre/post photographs, disposal records, and clearance documentation for insurance claims, adjuster coordination, and property records.

Our Restoration Process

A documented, systematic approach every time

1

Scene Assessment After Release

After the scene is released by law enforcement, we assess the contamination scope, affected materials, and determine the full remediation protocol before any work begins.

2

Controlled-Access Decontamination

OSHA bloodborne-pathogen compliant remediation with proper PPE, containment, and documentation. All biological materials removed and disposed of per regulatory requirements.

3

Structural & Porous Material Treatment

Contamination absorbed into drywall, flooring, or subflooring is addressed — including selective demolition where surface treatment is insufficient.

4

Odor Treatment & Documentation

Full odor elimination as part of the remediation process. Documentation package delivered: scope, photos, disposal records, and clearance language for re-occupancy.

Who We Help

Owners, Managers, Boards & Carriers

The property owner is legally responsible for arranging cleanup after an incident on private property. Neither the police nor the city performs this work. We respond 24/7, handle the remediation, and provide the documentation your insurance carrier and property records require.
Managing a trauma or biohazard situation in a multifamily building requires coordination, discretion, and compliance. We work with building management to coordinate access, protect uninvolved residents, and handle remediation professionally.
Biohazard conditions in occupied units can trigger HPD complaints or violations. We address the underlying condition with compliant documentation that demonstrates the hazard has been corrected.
Incidents in common areas or individual units create shared liability. We work with board management to handle remediation discreetly and provide the documentation boards need for property and insurance records.
Our documentation is built for adjuster and legal use: itemized scope, pre/post photographs, disposal manifests, and clearance language. We coordinate with carriers and adjusters throughout the project.

What You Receive

Complete Documentation for Insurance, Legal & Property Records

Standard Documentation Package

  • ✓Written scope of work and remediation protocol
  • ✓Pre/post photographs of contamination and treatment
  • ✓OSHA bloodborne-pathogen compliance notation
  • ✓Regulated waste disposal manifests
  • ✓Odor treatment documentation
  • ✓Post-remediation condition summary

For Insurance & Legal Use

  • ✓Itemized loss documentation for carrier review
  • ✓Adjuster coordination support throughout project
  • ✓NY Office of Victim Services claim support ($2,500 eligible)
  • ✓Chain-of-custody documentation
  • ✓Clearance language for re-occupancy records
  • ✓Property management file retention package

24/7

Emergency Response — All 5 Boroughs

OSHA

Bloodborne Pathogens Standard Compliant

Discreet

Response in All NYC Property Types

Related Service

Biohazard Cleaning Services

General biohazard decontamination for commercial and residential properties — beyond crime scene events.

View Biohazard Cleaning →

Common Questions

Crime Scene & Biohazard Cleanup FAQ

In New York City, the property owner or landlord is responsible for arranging cleanup on private property. NYC Health guidance and NYPD Victim Services are both explicit on this: no city agency, police department, or emergency service handles trauma-scene remediation. If you own or manage the property, the responsibility to arrange professional cleanup is yours.
No. Police and EMS respond to the incident, but their job ends when the scene is released. They do not perform cleanup or decontamination. After the scene is released and access is restored, the property owner or landlord must arrange remediation.
No — and directing them to do so creates significant risk and potential liability. OSHA's Bloodborne Pathogens standard requires that anyone performing this type of work have proper training, PPE, a written exposure control plan, and access to appropriate follow-up procedures. Standard janitorial vendors are not equipped or trained for this, and most carry explicit exclusions for biohazard work.
It may be, depending on your cause of loss, policy type, and the specific facts of the situation. Homeowner's and commercial property policies sometimes include coverage for sudden and accidental events. Additionally, New York's Office of Victim Services may provide reimbursement up to $2,500 for eligible crime-scene cleanup costs. We help document the scope thoroughly to support insurance claims and adjuster coordination.
Yes — this is a significant part of our work. We regularly coordinate with property managers, building owners, supers, and commercial clients across NYC. We understand the needs of multi-unit residential buildings, mixed-use properties, and commercial spaces, and we can coordinate access, documentation, and communication discreetly and professionally.
Unattended deaths — situations where the individual was not discovered immediately — require advanced decontamination beyond standard trauma-scene remediation. Decomposition can affect porous materials deeply and produce significant odor. We have experience with these situations and respond with the specialized protocols, equipment, and discretion they require.
We operate 24/7 and provide same-day emergency response across all five boroughs. When you call, we begin intake immediately and dispatch to your location as quickly as access allows. For situations where the scene has just been released by law enforcement, we can often coordinate arrival the same day.
Yes. Regulated biological waste must be handled, segregated, and disposed of according to applicable requirements — this is part of our standard process. We also provide thorough documentation of the contamination scope, remediation process, and post-remediation condition, which is essential for insurance claims, property management records, and any legal or adjuster coordination.
A properly completed remediation should eliminate biological odor. Our process includes odor treatment as part of full decontamination — not as an add-on. In cases involving decomposition or extended exposure, additional treatment may be required, and we'll be honest with you about what is needed and what to expect.
Yes. We work across the full range of NYC residential and commercial property types — individual apartments, co-op and condo units, brownstones, multi-unit residential buildings, mixed-use properties, commercial offices, and retail spaces.

Get Help Now

Professional. Discreet. Available 24/7.

Once the scene is released, the clock starts. We respond same-day across all five boroughs — call now or fill out the form for a confidential assessment.

Call (855) 229-9998

✓ OSHA Bloodborne Pathogens Compliant

✓ 24/7 Same-Day Response

✓ Insurance Documentation Support

✓ Serving All 5 Boroughs, LI & Westchester

For immediate emergencies, call (855) 229-9998

Crime Scene or Biohazard in Your Property? Call Now.

24/7 discreet response. OSHA compliant. All 5 boroughs.

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