Privacy Policy

1. Introduction

Aqua-Pro Restoration ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or contact us for restoration services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, and email address when you contact us or submit our form
• Property address and description of damage for service requests
• Insurance carrier information when relevant to your service request
• Communications you send to us via phone, email, or contact form

We may also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time spent on pages, through standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and provide restoration services
• Contact you regarding your inquiry or ongoing project
• Coordinate with your insurance carrier on your behalf, with your consent
• Improve our website and services
• Comply with legal obligations
• Send service-related communications (not marketing without consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Insurance companies — only with your explicit consent and to facilitate your claim
• Service providers — trusted partners who assist us in operating our business, bound by confidentiality agreements
• Legal authorities — when required by law, subpoena, or to protect the rights and safety of our company and clients

5. Data Retention

We retain contact information and project records for a period necessary to fulfill the purposes described in this policy, comply with legal requirements, and resolve disputes. Contact form submissions are stored securely and may be retained for up to 5 years for business and legal purposes.

6. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is completely secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@aquapro-restoration.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: